Managed IT | Reading & Berkshire
Managed IT Support for Reading and Berkshire Businesses
We provide managed IT support for small and mid-sized Reading businesses: helpdesk, monitoring, patching, backups and security for a fixed monthly fee, plus an engineer on site when needed.
Book a free IT reviewThe short answer
What is managed IT support?
Managed IT support means an outside company runs your technology for a fixed monthly fee. We handle the helpdesk, proactive monitoring, monthly Windows and macOS patching, Microsoft 365 administration and backups with restore tests, catching faults before they stop work. Your staff reach an engineer by phone, email or remote session.
At Reading IT Support, we fix most issues remotely and send an engineer on site when a job needs one. It suits Reading firms that have outgrown ad-hoc IT, and it can work alongside an in-house IT person.
What's included
What our managed IT services in Reading include
One agreement covers the support your staff notice and the background work they never see, from the helpdesk to tested backups.
An IT helpdesk to call
Your team phones, emails or raises a ticket and reaches an engineer. We fix most issues remotely, there and then.
Monitoring and alerts
Agents on laptops, servers and firewalls report disk, backup and security problems, and each alert opens a ticket.
Monthly patching for every device
We test and install Windows, macOS and third-party updates every month, with urgent security fixes rolled out sooner.
Device security on every laptop
We encrypt laptops, enforce MFA and screen locks, and install the apps each role needs. When someone leaves, we close their accounts so former staff lose access the same day.
Backups you trust
Exchange mailboxes, SharePoint, OneDrive and servers back up off site, with restore tests run on a set schedule.
Vendors chased for you
We chase your broadband, printer and software vendors when their kit breaks, so you only ever need to make one call.
IT budgets planned ahead
We plan hardware and licence changes a year ahead, so laptop failures, renewals and server end of support don't land in one quarter.
On site when needed
An engineer comes on site across Reading when a switch, firewall or server needs hands on the hardware.
Why it matters in Reading
Keep Your Reading Business Running
Reading businesses sit in old town centre buildings, shared business park floors at Green Park and home offices along the train line. A laptop months behind on patches, a leaver's account that still works or a backup nobody has tested only shows up on the day something fails. Our plans fit where your staff work.
With managed IT support you can:
- Catch failing disks and missed updates early
- Keep every device encrypted and patched
- Plan licence and hardware spending
- Work with engineers who already know your network
- Make a single call when something goes wrong
Behind the scenes
Problems Managed IT Fixes for Reading Businesses
Ad-hoc IT copes at five staff and struggles at twenty. We take password resets, new starters and printer faults off the colleague who knows computers, and keep every system checked.
Nobody owns the IT
We take password resets, new starters and printer faults off the colleague who knows computers and has run out of time.
Your IT person has no cover
Co-managed IT keeps your in-house IT lead in charge. We cover helpdesk overflow, monitoring, patching and their holidays.
Untested backups
Many firms learn a backup failed on the day they need it. We monitor every backup job and run test restores for you.
IT costs that surprise you
Laptop failures, licence renewals and server end of support land in one quarter. We plan replacements a year ahead.
Getting started
How We Look After Your Business
Good IT support means fewer surprises. We review your setup, give you a fixed price and look after your people, devices and data from then on.
A free IT review first
We visit or dial in, map your devices, accounts, licences and backups, and list the risks we find before you sign anything.
A written plan, fixed quote
You get a written plan, a fixed monthly price and a list of the fixes we would make first, so you know what you are paying for.
Support that stays
Your staff call one number. We patch, monitor and meet you on a regular schedule to review risks and plan spending as you grow.
Frequently asked questions
Managed IT Support Questions, Answered
How much does managed IT cost?
Most Reading businesses pay a fixed monthly fee per user or per device. Your price depends on headcount, the systems you run and how much security you need. We quote after a free IT review, and the quote lists exactly what is included.
Do you visit our office or work remotely?
Both. We fix most issues remotely and send an engineer when a job needs hands on the hardware, such as a failed switch, an office move or a server replacement, across Reading, Wokingham and Theale.
Can you take over from our current provider?
Yes, we manage the handover. We collect admin access, licences and documentation, install our monitoring tools and switch over so your staff keep support.
Can you work with our in-house IT?
Yes. Our co-managed IT service supports internal IT staff instead of replacing them. We can take the helpdesk, monitoring, patching or security work, and cover their holidays and sick days so support keeps running.
What happens when something breaks in the office?
Our helpdesk works Monday to Friday, 8am to 5pm. Monitoring alerts open a ticket automatically, and we rank tickets by business impact so the most serious problem gets fixed first. We agree response times in your contract. We support Windows PCs, Macs, iPhones and Android phones, applying the same patching, encryption and backups across a mixed fleet of devices.
Get in touch
Talk to a Managed IT Support Team in Reading
Tell us about your business and how many people need support, and we will recommend the right plan. Call 0118 359 2276, email hello@readingitsupport.uk or send us a message and one of our engineers will get back to you.
Contact us