Microsoft | Reading & Berkshire
Microsoft 365 Support in Reading
Get more from Microsoft 365 without the headaches. We set up, migrate and secure your tenant, review licences, protect sign-ins with MFA and handle daily admin, with a helpdesk your staff can call.
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Your Microsoft 365, Properly Looked After
Microsoft 365 sits at the centre of most Reading businesses, running email, meetings, files and chat. Yet many tenants grow without a plan, with spare licences, open sharing links and leavers who can still sign in.
We take on the setup, security and daily admin of your tenant. That means reviewing licences, migrating email and files, enforcing MFA, organising Teams and SharePoint and handling starters and leavers.
Take the full service or hand us the parts your team has no time for. Each one runs under the same monthly agreement.
Speak to our team
What we cover
Microsoft 365 Support From Admin to Apps
We handle the behind the scenes management and the everyday help, so your team has one place to go for everything Microsoft 365.
Admin and accounts
- New starters get an account, the right licence, MFA and an enrolled laptop before day one
- Leavers blocked on the day, with mailbox and OneDrive passed to a manager
- Licences matched to active users and right-sized at renewal
- Moves from Google Workspace, Exchange, other tenants or file servers
- SPF, DKIM and DMARC records set so spoofed messages get rejected
Apps and day to day help
- Exchange Online mailboxes, shared inboxes and spam filtering
- Teams channels and SharePoint sites built around your departments
- OneDrive and SharePoint sharing tightened so files reach the right people
- Power Apps to replace paper forms and shared spreadsheets
- One number your staff call when they get stuck
Common problems
Microsoft 365 Issues We Fix Every Week
These are the problems we see most often when Reading businesses first come to us.
Licences nobody uses
Old accounts keep their licences after people leave. We match licences to active users, remove the spares and move each user onto the plan they need.
Open share links
Links that let anyone open your SharePoint and OneDrive files are a common risk. We find those links and tighten the default sharing setting.
Leavers who can sign in
On the day someone leaves, we block sign-in, hand their mailbox and OneDrive to a manager and remove the licence they no longer need.
Fear of losing email
We copy mailboxes ahead of a move, switch mail records at a quiet time you agree and check every user before your team logs in.
No separate backup
Deleted emails and overwritten files can be lost once Microsoft's retention ends. We back up mailboxes, OneDrive, SharePoint and Teams.
Old file server
Many offices near the Forbury keep shared drives on a server in a cupboard. We move them to SharePoint and plan the server's retirement.
Microsoft 365 security
Lock Down Your Tenant the Right Way
Large clients at Green Park and Thames Valley Park ask suppliers how they store client files and who can sign in. Most Microsoft 365 protections need switching on and tuning to your business.
We set these protections up, document them for client questionnaires and check them again before you switch on Copilot.
- Multi-factor authentication for each user
- Conditional access for company sign-ins
- SPF, DKIM and DMARC against spoofed email
- Sharing limits on SharePoint and OneDrive
- Company data limited to managed laptops and phones
- Permissions tidied before Copilot
Getting started
How We Take On Your Microsoft 365
Switching support for Microsoft 365 is straightforward. We follow four clear steps so nothing is missed and your team is never left without help.
Review your tenant
We check your licences, users, sharing settings, MFA coverage, devices and backups, then list what we find.
Plan and licensing
You get a written plan with the licence changes, the fixes we would make first and a fixed monthly quote.
Migrate and set up
We move your data, build SharePoint and Teams, enrol devices and switch on MFA, on agreed dates.
Ongoing admin
Your staff call one number for help. We handle starters, leavers, licence changes and security alerts.
Frequently asked questions
Microsoft 365 Questions From Reading Businesses
How much does Microsoft 365 support cost?
Most Reading businesses pay a monthly fee per user that covers Microsoft 365 admin, security settings and helpdesk support. Microsoft sets the licence prices, which sit on a separate line. We quote after a free Microsoft 365 review.
Which Microsoft 365 plan does my business need?
It depends on what each person does and the security your clients expect. Many small firms run on Business Standard or Business Premium. We check usage in your tenant, then recommend the lowest plan that covers each user.
Can you migrate us from Google Workspace?
Yes. We move email, calendars, contacts and Drive files into Exchange Online, OneDrive and SharePoint, run a test batch first and switch mail records at an agreed time so staff keep receiving email.
Do we need a separate Microsoft 365 backup?
Yes, we recommend one. A separate backup lets us restore a file, folder or whole mailbox to a chosen date after deletion or ransomware.
How do you handle new starters and leavers?
We follow a written checklist. Starters get an account, licence, MFA and an enrolled laptop before day one. For leavers we block sign-in, pass on mail and files and remove the licence.
How long does a migration take?
It depends on mailbox sizes, file volumes and user numbers, and you get a dated plan after the review. Most copying runs in the background while your team works.
Is our tenant ready for Copilot?
Most tenants need a permissions clean-up first, because Copilot can surface any file a user can open. We audit permissions and fix sharing settings before switch-on.
Can you build Power Apps, Power BI reports and flows?
Yes. We build Power Apps that replace paper forms, Power BI dashboards for your sales or finance figures and Power Automate flows for approvals, starting with one process.
Get in touch
Talk to a Microsoft 365 Support Team in Reading
Tell us how many users you have and what is not working as it should, and we will recommend the right support plan. Call 0118 359 2276, email hello@readingitsupport.uk or send us a message and one of our engineers will get back to you.
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