Can we keep our 0118 numbers if we move to Teams calling?

Yes. We port your existing 0118 numbers to the service that connects Teams to the phone network, so calls ring in the Teams app and customers keep dialling the same numbers. We agree the port date with you and test inbound and outbound calls before the old lines stop.

What is the difference between Teams calling and a cloud phone system?

Teams calling puts your phone line inside Microsoft Teams, so chat, meetings and calls share one app. A separate cloud phone system runs on its own app and handsets. Teams calling suits firms whose staff already work in Teams all day. Firms that need a standalone system or contact centre tools often choose the other route.

Does the analogue switch-off affect our Teams setup?

It affects any service still running on a copper line. Openreach plans to close the analogue phone network by the end of January 2027. If your office still has analogue or ISDN lines, moving those numbers into Teams removes that dependency, and we check alarms, lifts and card machines that use the lines too.

Can you set up Teams meeting rooms in our Reading office?

Yes. We look at the room size and layout, recommend Teams Rooms kit to suit it, then install, configure and test it with your staff. We support rooms in offices across Reading, Green Park, Thames Valley Park, Wokingham and Theale, and we monitor the devices once they are in use.

How do you control guest access in Teams?

We agree a policy with you first: who can invite guests, which teams allow them and what they can open. We then apply those settings across Teams, SharePoint and Microsoft Entra ID, and review guest accounts on a schedule so former clients and contractors lose access when the work ends.

Do you train staff to use Teams?

Yes. We run short sessions for staff and managers on channels, file sharing, meetings and calling, at your office or online. Receptionists and call queue agents get extra time on transferring, parking calls and queue settings. Our helpdesk also answers day-to-day Teams questions after training ends.

Microsoft | Reading & Berkshire

Microsoft Teams Support in Reading

Bring your people, conversations, calls and files together in one place. We plan your channels around your departments, put your 0118 numbers into Teams, fit out meeting rooms and train your staff.

Talk to a Teams expert

Teamwork in one app

One Hub for Your Whole Business

Microsoft Teams is far more than a video call tool. Set up well, it is where your staff chat, meet, share files and take calls on your business numbers, at the office, at home or on the train to London.

When anyone can create a team, you end up with three called Sales, guests who kept access and calls that ring the wrong person or nobody at all.

We structure your channels, set guest rules, connect calling and configure meeting rooms, so Teams stays simple to use.

Speak to our team

Teams features

Everything Your Team Needs to Work Together

We set up and support every part of Microsoft Teams and the admin settings behind it, from channels to calling.

Teams and channels
We plan which teams and channels you need and who owns each one, then set naming rules, expiry for unused teams and retention policies.
Guest access
We agree who can invite guests, which teams they join and what they can open, and review guest accounts on a regular schedule.
Teams calling
We port your 0118 numbers into Teams, so staff make and take calls on a laptop or mobile, and callers still dial the same numbers as before.
Shared files
We set permissions on each team's SharePoint site and show staff where files live, so the right people work on the right documents.

Teams Phone

Turn Teams Into Your Business Phone System

With Teams Phone, calls sit alongside chat and meetings in the same app. Staff who spend two days in London answer their office number at home, on the platform or at a client site, and callers dial the numbers they know.

We handle number porting, call routing and handsets, and if Teams calling is not the right fit, we can recommend a 3CX phone system or cloud VoIP instead.

Keep your existing 0118 numbers
Auto attendants and call queues by team
Headsets and desk phones built for Teams
One setup across Reading, Wokingham and Theale offices
Copper lines moved before January 2027
Teams Rooms kit from huddle rooms to boardrooms

Getting started

How We Roll Out Microsoft Teams

A good Teams rollout is about people as much as technology. We follow four clear steps to get your Reading team working confidently.

Review how you work
We look at your current teams, licences, phone lines, numbers and meeting rooms, and note what to keep.
Plan and quote
You get a written plan covering team structure, call flows, room kit and licences, with a fixed quote.
Set up and port
We configure Teams, build call queues, install room kit and port your numbers on an agreed date.
Train and support
Staff get short training sessions, and our helpdesk handles Teams questions and changes.

Talk to a Teams expert

Frequently asked questions

Microsoft Teams Questions From Reading Businesses

What does Teams support include?

We structure your channels, set guest rules, connect calling and configure meeting rooms, then run training and a helpdesk for Teams questions so it keeps working for your staff.

What licences do we need for Teams Phone?

Each user needs a Microsoft 365 or Teams licence, plus a Teams Phone licence for external calls. Some plans already include Teams Phone, so we check your licences before we quote.

Can Teams replace our phone system?

Yes. Teams calling puts your phone line inside Teams, so chat, meetings and calls share one app. It suits firms whose staff already work in Teams all day, and we can quote a separate cloud phone system too.

Can we keep our 0118 numbers if we move calls to Teams?

Yes. We port your 0118 numbers, so customers keep dialling the same numbers they already know.

How do you control guests?

We agree a policy first: who can invite guests, which teams allow them and what they can open. We apply it across Teams and SharePoint and review guest accounts so former contractors lose access.

Our Teams has become messy. Can you help?

Yes. When anyone can create a team, duplicates pile up. We archive dead teams, merge duplicates, remove guests nobody needs and set rules for creating new teams.

Does the copper switch-off affect us?

Only for services still on copper. Openreach plans to close the analogue network by January 2027, and moving numbers into Teams removes that.

Can you set up meeting rooms here?

Yes. We recommend Teams Rooms kit for the room size, then install, configure and test it with your staff, and monitor the devices once they are in use.

Get in touch

Talk to a Microsoft Teams Expert in Reading

Tell us how your staff work together today and whether you need calling, and we will recommend the right Teams setup. Call 0118 359 2276, email hello@readingitsupport.uk or send us a message and one of our engineers will get back to you.

Microsoft Teams Support in Reading

One Hub for Your Whole Business

Teams and channels

Guest access

Teams calling

Shared files